It is not enough for companies to be modern, the administration must also keep up with modern times. Public office employees have the opportunity to gain a greater degree of flexibility in their work and citizens can be informed more quickly and transparently. Smart technologies play a key role in communication between civil servants and also with the public. In addition, smart administration improves the employees' work processes.

Citizens can still go to the offices in person, but it will no longer be necessary. For example, live council meetings can be streamed online and all documents are available on the internet or on an electronic notice board. Like private companies, public offices are increasingly using videoconferencing and interactive tools during hybrid meetings.